Easy Returns. Reliable Support.

At Jaunworn™, we want you to feel confident when choosing products designed for your comfort and living space.

If your purchase does not meet your expectations, we provide a straightforward return process according to the terms below.

1. Return Period

You may request a return within:

30 Days After Delivery

The return period begins on the date your order is delivered.

To be eligible for a return:

• The product must be unused or lightly tested
• The product must be in original condition
• All original accessories must be included
• Original packaging should be retained whenever possible

2. Return Eligibility

Products are eligible for return when:

• The product does not meet your expectations
• You ordered the wrong product
• You no longer wish to keep the product
• The product has a manufacturing issue covered under our return terms

3. Items Not Eligible For Return

For hygiene, safety, and product protection reasons, returns may not be accepted for:

• Products damaged through misuse
• Products modified or repaired without authorization
• Products missing essential components
• Products showing excessive use
• Clearance or final-sale items (where applicable)

4. How To Request A Return

To start a return, please contact our customer support team:

Email:
service@jaunworn.com

Please include:

• Order number
• Customer name
• Email address used for purchase
• Product model
• Reason for return
• Photos or videos if applicable

Our team will review your request and provide return instructions.

5. Return Shipping

Customers should contact Jaunworn™ before sending any product back.

Unauthorized returns may not be accepted.

Return shipping responsibility depends on the reason for return:

Customer Preference Return

If the return is due to personal preference, incorrect selection, or change of mind:

• Customer may be responsible for return shipping costs
• Original shipping fees may not be refundable

Product Issue Return

If the product arrives damaged, defective, or incorrect:

• Jaunworn™ will review the issue
• We may provide replacement, repair assistance, or return solutions

6. Product Condition Requirements

Returned products must include:

• Original product
• Accessories
• User manuals
• Packaging materials
• Order information

Products should be securely packaged to prevent damage during return shipping.

7. Refund Process

Once your return is received and inspected, we will notify you regarding approval.

If approved:

• Refunds will be processed to the original payment method
• Processing times may vary depending on your bank or payment provider

Refund processing usually takes:

5–10 business days

after approval.

8. Damaged Or Incorrect Orders

If your order arrives damaged or you receive the wrong product:

Please contact us within:

48 Hours After Delivery

Provide:

• Order number
• Photos of the package
• Photos/videos showing the issue

Our team will assist with the appropriate solution.

9. Exchanges

If you would like to exchange a product, please contact us.

Exchange availability depends on:

• Product availability
• Product condition
• Return eligibility

10. Warranty Support

Some product issues may be covered under our warranty instead of our return policy.

For long-term product support, please refer to:

Warranty Policy

11. Contact Information

For return requests and customer support:

Jaunworn™

Legal Company:
Guangzhou Changjiang Electronics Technology Co., Ltd.

Website:
jaunworn.com

Email:
service@jaunworn.com

Our Commitment

At Jaunworn™, we design products that combine:

• Intelligent technology
• Premium materials
• Thoughtful engineering
• Everyday comfort

We are committed to providing a reliable experience from purchase to ownership.

Jaunworn™
Designed for Better Air. Designed for Better Living.